CAB Payments, the parent company of Crown Agents Bank, has released its 2025 Responsible Business Report, highlighting the progress of its company-wide Responsible Business strategy and the global impact of this approach across the markets it serves.
Our business is built on foreign exchange (FX), cross-border payments, trade finance and banking services. But beyond these core offerings lies a broader purpose: connecting institutions and their customers to markets and regions that have historically been underserved by traditional financial infrastructure.
Our latest Responsible Business Report brings this purpose to life with greater depth and discipline. Grounded in independently assured metrics and real-world case studies, the report demonstrates how our infrastructure supports vital flows – facilitating trade, enabling humanitarian aid, and helping capital move into and across fast-growing, dynamic markets.
This year, we also highlight meaningful progress in embedding responsible business practices across our organisation. From governance and risk management to oversight frameworks, responsible business is increasingly central to how we operate – strengthening both resilience and our ability to create long-term value for stakeholders.
In 2025, we took further steps to integrate responsible business execution into our day-to-day operations. We met our commitment to embed more targeted risk oversight within transaction monitoring and payment processing, enabling the identification and flagging of sustainability-sensitive transactions. At the same time, we strengthened our approach to supply chain engagement by establishing a long-term roadmap and working with the UN Global Compact Network UK Sustainable Suppliers Programme, giving our suppliers access to enhanced support at no cost through our membership.
External recognition reflects this progress. We achieved our first EcoVadis Platinum rating and secured a top-quartile score in the S&P Global Corporate Sustainability Assessment – clear indicators of improved governance and transparency. We also completed our second full Scope 3 supply chain emissions analysis, laying the groundwork for future reduction targets. Overall, our total carbon emissions decreased by 17.3% year on year, including a 14.3% reduction in tracked location-based emissions from 2024 to 2025.
Alongside this, we continued to expand trade finance, remittance and currency services in emerging markets, reinforcing our contribution to financial inclusion. Our broader social impact also grew, with volunteering hours per person increasing by 14% and financial contributions to community initiatives rising by 75% compared with 2024.
None of this would be possible without the dedication of our people, the trust of our clients and counterparties, and the collaboration of the institutions we work alongside. Together, we are helping to build stronger connections, support communities and deliver shared prosperity. Thank you for being part of that journey.
